FAQ | Frequently Asked Questions

Browse our collections, select your preferred size and color, add the item to your cart, and proceed to checkout. You'll receive an order confirmation by email once your purchase is complete.

If your order has not entered production yet, we'll do our best to help. Please contact us as soon as possible. Once production has started, changes or cancellations may no longer be possible.

As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow your shipment.

Shipping is free to every destination available at checkout. Cuba, Iran, North Korea and Syria are currently unavailable.

Your order is expected to arrive within 3–21 business days from order confirmation, including preparation and shipping.

Yes. Shipping is free on all orders worldwide, with no minimum purchase or discount code required.

Many of our products are produced specifically for each customer after an order is placed. This helps reduce unnecessary waste and supports a more thoughtful approach to production.

Please refer to our Size Guide before placing your order. If you're unsure, feel free to contact us and we'll be happy to help.

Please refer to our Return & Exchange Policy for complete details regarding eligible returns and exchanges.

We offer a full free refund if your order arrives damaged, defective, or incorrect, please contact us with photos within a reasonable time after delivery so we can resolve the issue.

We accept secure payment methods available at checkout. Available options may vary depending on your country.

Sure! All payments are processed through secure and trusted payment providers. TELLS wear does not store your payment card information.