DELIVERED WITH CARE.
Everything you need to know about complimentary delivery, timing, tracking, and receiving your TELLS order.
Every order is carefully coordinated from confirmation to arrival at your door.
TELLS serves customers internationally through a carefully coordinated global distribution network designed to support reliable delivery across available destinations.
YOUR ORDER, CAREFULLY COORDINATED.
From confirmation to delivery, every TELLS order follows a clear and considered journey.
ORDER CONFIRMED
Once your order is placed, you'll receive an order confirmation by email with the details of your purchase.
PREPARING YOUR ORDER
Your pieces enter a careful preparation period before dispatch. Timing may vary by item availability, destination, order volume, and seasonal demand.
ON ITS WAY
When each shipment is handed to the carrier, we'll send a shipping confirmation with tracking information whenever available.
CAREFULLY COORDINATED, WORLDWIDE.
TELLS provides complimentary delivery through a carefully coordinated global distribution network.
PREPARED FOR ITS JOURNEY.
Depending on item availability and destination, pieces within the same order may be prepared and dispatched from different locations within our international distribution network.
This approach helps us coordinate delivery across the destinations we serve while maintaining careful handling throughout the journey.
ONE ORDER, MORE THAN ONE DELIVERY.
Items from the same order may arrive in more than one package and on different delivery dates.
Separate tracking details will be provided whenever available, so you can follow each shipment to your door.
There is no need to take any action. Every package remains part of the same TELLS order and is covered by our delivery commitment.
WHEN TO EXPECT YOUR ORDER.
International delivery is carefully coordinated from order confirmation until the final package reaches your door.
Your order is expected to arrive within 3–21 business days from order confirmation. This includes order preparation and shipping to your delivery address.
IF WE'RE LATE, WE MAKE IT RIGHT.
If your order has not arrived by the end of the 21st business day from order confirmation, please contact our Customer Support team. Once the delay is reviewed and confirmed, you will receive a 30% cash refund of the amount paid for the delayed order, plus a 30% discount code for your next order with no expiration date.
CLEAR FROM CHECKOUT TO DELIVERY.
Complimentary delivery and tracking details are communicated clearly throughout your order journey.
NO HIDDEN SHIPPING FEES.
Enjoy free shipping on every order, worldwide. No minimum purchase or discount code required.
No TELLS shipping fee will be added at checkout or requested after your order is placed.
Customs duties, import taxes, or local charges imposed by authorities in the destination country are separate from TELLS shipping fees and may still apply.
FOLLOW EVERY PACKAGE.
Once a shipment is on its way, you'll receive a shipping confirmation email with tracking information whenever tracking is available.
If your order is dispatched separately, you may receive more than one tracking update for the same order.
DELIVERY WITHOUT BORDERS.
TELLS delivers to customers across many international destinations, with availability confirmed for your address during checkout.
AVAILABLE DESTINATIONS.
Shipping is free to every destination available at checkout. Cuba, Iran, North Korea and Syria are currently unavailable.
The options currently available for your address will be displayed before you complete your order.
LOCAL CHARGES MAY APPLY.
International orders may be subject to customs duties, import taxes, or local fees imposed by authorities in the destination country.
Unless otherwise stated at checkout, these charges are the customer's responsibility and are not TELLS shipping fees.
Customs processing and local carrier procedures may occasionally affect delivery timing within the stated 3 to 21 business day window.
BEFORE YOUR ORDER ARRIVES.
A few important details help us keep your delivery experience clear, secure, and well coordinated.
01
DELIVERY ADDRESS
Please make sure your shipping address is complete and accurate before placing your order.
TELLS cannot be responsible for delays or delivery issues caused by incorrect or incomplete address information. If you notice an error after ordering, contact us as soon as possible. Address changes cannot be guaranteed once preparation or shipment has begun.
02
DELAYS
Tracking updates and estimated delivery information may change while your order is in transit, especially when an order is arriving in separate packages.
If your complete order has not arrived by the end of the 21st business day from order confirmation, contact Customer Support. We'll review the shipments, and if the delay is confirmed, the TELLS Delivery Promise will apply.
03
DAMAGED, INCORRECT OR LOST ORDERS
If an item arrives damaged, defective, or incorrect, or if a shipment cannot be located, contact Customer Support with the relevant order details and supporting evidence.
If our review confirms responsibility by TELLS or our production, distribution, or logistics network, an appropriate resolution will be provided. This may include a refund of up to 100% of the affected item or order. In some cases, you may be asked to keep the item rather than return it.
STILL HAVE A QUESTION?
If you need help with delivery, tracking, separate packages, or an existing order, our Customer Support team is here to help.
We aim to respond within 1–2 business days. WhatsApp responses may be faster depending on availability.