FAQ | Frequently Asked Questions

Browse our collections, select your preferred size and color, add the item to your cart, and proceed to checkout. You'll receive an order confirmation by email once your purchase is complete.

If your order has not entered production yet, we'll do our best to help. Please contact us as soon as possible. Once production has started, changes or cancellations may no longer be possible.

As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow your shipment.

We offer worldwide shipping to most countries. Shipping availability may vary depending on your location.

Production usually takes a few business days before shipping. Delivery times vary depending on your country and the shipping method selected during checkout.

Yes. Free shipping is available on qualifying orders according to our current shipping policy.

Many of our products are produced specifically for each customer after an order is placed. This helps reduce unnecessary waste and supports a more thoughtful approach to production.

Please refer to our Size Guide before placing your order. If you're unsure, feel free to contact us and we'll be happy to help.

Please refer to our Return & Exchange Policy for complete details regarding eligible returns and exchanges.

We offer a full free refund if your order arrives damaged, defective, or incorrect, please contact us with photos within a reasonable time after delivery so we can resolve the issue.

We accept secure payment methods available at checkout. Available options may vary depending on your country.

Sure! All payments are processed through secure and trusted payment providers. TELLS wear does not store your payment card information.