FROM US TO YOU.
Everything you need to know about processing, delivery, tracking, and receiving your TELLS order.
Every order is prepared with care before it begins its journey to you.
Many of our products are made to order, helping us reduce unnecessary waste while maintaining the quality and attention to detail behind each piece.
HOW YOUR ORDER MOVES
From confirmation to delivery, each order moves through a few simple steps before it reaches you.
ORDER CONFIRMED
Once your order is placed, you'll receive an order confirmation by email.
PREPARING YOUR ORDER
Your order enters a short preparation period before shipping. Processing time may vary depending on the product, order volume, and seasonal demand.
ON ITS WAY
Once your order has been prepared and handed to the carrier, we'll send you a shipping confirmation with tracking information whenever available.
WHEN TO EXPECT YOUR ORDER.
We want you to know what to expect from the moment your order is confirmed until it arrives at your door.
Your TELLS order is expected to arrive at your delivery address within 3–15 business days from order confirmation. This period includes preparation and delivery to your door.
IF WE'RE LATE, WE MAKE IT RIGHT.
If your order has not arrived by the end of the 15th business day, contact our Customer Support team. If the delay is confirmed after review, you'll receive both benefits below.
CLEAR FROM CHECKOUT TO DELIVERY.
Shipping costs and tracking details are made clear throughout your order journey, so you always know what to expect.
CALCULATED AT CHECKOUT.
Shipping costs are calculated at checkout based on your destination and the shipping method selected.
The available delivery options and final shipping cost will be shown before you complete your purchase.
From time to time, TELLS may offer complimentary shipping on qualifying orders. When available, the offer and its conditions will be clearly displayed before checkout.
FOLLOW IT TO YOUR DOOR.
Once your order has shipped, you'll receive a shipping confirmation email with tracking information whenever tracking is available.
Use the tracking details provided to follow your shipment until it reaches your delivery address.
ACROSS BORDERS.
We ship TELLS orders to customers in many countries around the world, with available delivery options shown for your destination during checkout.
DELIVERY WHERE AVAILABLE.
Shipping availability, delivery methods, and shipping costs may vary depending on your destination.
The options currently available for your address will be displayed during checkout before you complete your order.
LOCAL CHARGES MAY APPLY.
International orders may be subject to customs duties, import taxes, or local fees imposed by the authorities in the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs processing and local carrier procedures may occasionally affect final delivery timing.
BEFORE YOUR ORDER ARRIVES.
A few important details can help make your delivery experience as smooth as possible.
01
DELIVERY ADDRESS
Please make sure your shipping address is complete and accurate before placing your order.
TELLS cannot be responsible for delays or delivery issues resulting from incorrect or incomplete address information. If you notice an error after placing your order, contact us as soon as possible. Address changes cannot be guaranteed once processing or shipment has begun.
02
DELAYS
Tracking updates and estimated delivery information may change while your order is in transit.
If your order has not arrived by the end of the 15th business day from order confirmation, please contact our Customer Support team. We'll review the shipment, and if the delay is confirmed, the TELLS Delivery Promise will apply.
03
LOST OR DELIVERY ISSUES
If your shipment cannot be located or you believe there is a delivery issue, contact our Customer Support team.
We'll review the available tracking information and work with the carrier where appropriate to help investigate the issue.
STILL HAVE A QUESTION?
If you need help with shipping, tracking, or an existing order, our Customer Support team is here to help.
We aim to respond within 1–2 business days. WhatsApp responses may be faster depending on availability.